Growth in demand for advanced mobile devices boasts of powerful processors, abundant memory, larger screens, and open operating systems that have outpaced the rest of the mobile phone market for several years. Application development for smartphones has increased because of their growing popularity.
The ability to communicate by sending instant messages and e-mails, access the internet or get directions via GPS are just some of the many features that smartphone users are using in abundance these days.
As Smartphones and feature-rich mobile phones continue to grow in popularity, customer satisfaction with wireless phones has increased, despite the higher cost for handsets and services. The customer satisfaction with these smartphone is examined by its key factors i.e. physical design (24%); operation (22%); features (20%); handset durability (19%); and battery function (15%).
With advancement in technology smartphone users are upgrading their mobile handsets to get the latest applications that allows the users with multiple methods of communication and access to endless information.